State Farm® Insurance Agent Jeremy Higginbotham

"I dont know where to start. The agents at this company are just liars, and their customer service is really poor (especially Brandon). I have been trying to fix a payment issue since November 2025. My bill increased by $25, and when I called him, he didnt pick up. I left emails, but he never replied. After almost a week, he finally answered and told me that StateFarm had changed their system, which somehow messed up my policy and increased my rate. I asked how that was my problem, and he assured me it would be fixed within a week. I trusted him (which I shouldnt have), but a week passed with no update. I called again, no answer. Sent more emails, still no reply. Then my December bill included the extra $25 again. I was very disappointed. After calling multiple times a day, someone finally picked up and said Brandon would call me back. He eventually did and said he was still working with the StateFarm team to fix the issue and issue a refund. This was on January 5, 2026. Since then, I have received no updates, and my January bill was also overcharged. After multiple calls and emails with no resolution, I have decided to part ways with them. I recommend everyone be very cautious before doing business with this company. They are incompetent and unable to resolve customer issues. I hope the owner reads this and takes action, otherwise the business will suffer. Please stay away from them."

"Dustin provided excellent service from start to finish! He was patient, knowledgeable, and made the entire insurance process easy to understand. He found us better coverage at a lower price and handled everything professionally. Highly recommend!"

"Top notch treatment from Janee! Highly recommend!!!"

"Amazing services provided. Really nice people."

"I had a great experience with Janee' at State Farm-she walked me through everything and gave me great information on everything - Her personality is amazing and she made me feel very comfortable- Amazing Job!!!"

"This Agency was great and friendly. They really broke down all coverages and explain what I was paying for. Thank you guys."

"I have had the best experience with Janee these past few weeks. I’m in the process of changing coverages, adding policies, and more. I’ve had a bunch of questions and Janee has been there with me every step of the way! She is absolutely amazing. Patient, kind, compassionate, knowledgeable and resourceful are a few words that describe her. She has made this process so easy. This office and State Farm are extremely lucky to have her. She’s invaluable."

"Breann was so great to work with. She was very personable and found a lot of savings for my auto insurance. Highly recommend!!"

"This review is specifically for Mitchell. Very professional and explained all options. Patiently answered all my questions and recommended coverage based on my needs. Highly recommended to do business with."

"Breann was great and so knowledgeable!"

"Mitchell is great to work with and we will continue to be with the agency because of him, thank you Mitchell"

"Janee Donatiu was very kind and helpful."

"Good service, answer all my questions, explained what I did not understand! Good customer Service, Called back and polite. Bre did an excellent job!"

"On December 2nd, I received a message indicating that my payment was past due. I immediately called the office to clarify the situation. Unfortunately, the individual who answered the phone was not helpful in resolving my concern. During the call, I overheard comments that appeared to be complaints about immigrants. This was deeply troubling and felt discriminatory."

"State Farm Agent Logan Saunders was great in helping me lower my coverage by 40%! Thanks!"

"Jeremy and his team are the best, I've had to work with very professional and care. Thank you Jeremy for everything you do!"

"James was a pleasure to talk to; he understood my insurance needs and projections for more and less coverage at a later date. He made the whole process of getting new coverage so easy."

"Will did an excellent job for me today and was a pleasure to work with."

"Great affordable rates that compare to Progressive & Geico Breann McKenny is the best!!"

"I have Jeremy Higginbotham as my state Farm insurance agent over 10 years with two autos, a property, a renter insurance and each time i got my autos bills i like to pay my bill 6 month in advance of each auto and my property as well and renter for my daughter i set as automatic payment. I found out something that was not right, i got letter from county that my car is on Pending Registration Suspension, and i didn't have insurance cover for month and my daughter drives this car to school, i sent email to the owner for week, no one respond then i made a phone call, now i found out the owner never check his email as his stuff didn't know what is going on on my case, so i had to explain and sent him the copy of the letter from county again, and he said he will find out how to solve this problem as he said the girl work there left the company and didn't complete my new quote policy of my change as i bought new car. any way a week later he didn't call me back, so i went to their office, he said he will call me back after he discuss with owner, and third week he called me back that i have two options to solve this problem, i think this problem they should responsible to it directly, not me to pay for the fine to county and other things is they put wrong information in my car policy even i was sitting there i told all that, my dad age 22 years old, my driven year is 35 years (wrong), i like STATE FARM BUT I NEED TO FIND NEW AGENT"

"Will Tyson is very professional, helpful, and polite. We received the quote in a timely manner and he followed up after giving us time to review the quote. We saved money switching to Statefarm! Thanks Will!!!"

"Mitchell Davis helped me get auto insurance and was incredibly pleasant to work with. He explained various points of confusion to me and ensured that I received every discount I could. He is incredibly responsive and helpful. Highly recommend!"

"These guys are the best! Will Tyson is the man who helped me with my insurance and he’s amazing! Worked with me to get me where I wanted to be for a long time and really did a great job! This is a great agency and State Farm is top of the line. Will and everyone else here is top of the line too! Definitely recommend 10/10. Stars Oh and the fre defensive driving course- amazing thing to offer. Could not be happier with my experience with this agency and with Will."

"I absolutely recommend Mitchell as an agent if you are looking to switch. He provided clear guidance, was always available to answer questions, and made the entire process seamless"

"James was prompt and resourceful when it came to providing me with the best car insurance quotes and also followed up with whether I will be bundling with renter's insurance. Will recommend."